Your CS tools are lying to you
Find the revenue at risk your health score calls healthy
Churnity is customer health intelligence for B2B SaaS. The Crosscheck engine cross-references usage, support, billing and relationship signals to surface the accounts that look green and are not.
14-day free trial. No credit card required. Works with a CSV in 10 minutes.
The problem
Your customer data is siloed. Your team is blindsided.
A green score can hide a fading account
A strong NPS response may be old. Product use, support friction, or a missing champion may tell the more current story.
Your tools report separately
CRM, support, billing, product analytics, and CSM notes each capture part of the customer reality. Few compare the contradictions.
The renewal meeting is too late
When risk becomes obvious only at renewal, the team has less time and fewer options to understand what changed.
How it works
From scattered data to ranked risks in minutes
Connect your tools
Connect your CRM, support desk, billing, product analytics, email, or data warehouse, or just upload a CSV in under 10 minutes.
- HubSpot
- Salesforce
- Zendesk
- Stripe
- Mixpanel
- Gmail
- Snowflake
We cross-reference every signal
The Crosscheck engine scores health across 4 dimensions and runs 12 conflict detection rules against sentiment, usage, support, and billing, surfacing contradictions no single tool can see.
You get a ranked risk list
Conflicted accounts ranked by severity and revenue at risk, each with a plain-language AI explanation and a specific next action, not just a vague "check in".
Why Churnity
Keep your systems. Add an independent crosscheck.
Churnity doesn't replace your CRM, support desk, or product analytics. It cross-references what they already know, so a watermelon account gets caught before renewal instead of after.
Features
Everything you need to see customer health clearly
Crosscheck engine
12 rules find contradictions across data sources, surfacing risks that stay invisible when each tool is checked on its own.
AI Analyst
Every at-risk account explained in plain language: what the signals say, why they conflict, and what to do about it.
Health Scoring
0-100 score across 4 dimensions: contract, engagement, support, and sentiment. Color-coded zones from Champion to Critical.
CSV Upload
Works in 10 minutes. Auto-detect columns, smart merge across multiple files. No integration setup required.
Native Integrations
HubSpot, Salesforce, Zendesk, Stripe, Mixpanel, Gmail, and Snowflake. Connect once, and scores refresh on every sync.
Weekly Digest
Portfolio summary, top risks, new conflicts, and trend changes, delivered to your inbox every Monday.
Who it's for
Built for CS teams at growing SaaS companies
Designed by a CS leader with 15+ years managing enterprise customer portfolios and 20+ post-acquisition integrations.
Pricing
Simple pricing. No surprises.
Prices in AUD. Every paid plan includes a 14-day free trial. No credit card required.
Starter
For small CS teams getting started with health scoring.
A$49/month
- 500 customers
- 3 data sources
- 3 team members
- Health scoring
- Crosscheck engine
- Email support
Most Popular
Growth
For growing teams that need deeper intelligence.
A$99/month
- 2,000 customers
- Unlimited data sources
- 10 team members
- AI Analyst explanations
- API access
- Priority support
Scale
For larger portfolios, custom scoring rules, and dedicated onboarding.
Talk to us
- Unlimited customers
- Unlimited team members
- Custom scoring rules
- Dedicated onboarding
- Slack & Teams digest
Find the accounts worth a conversation this week.
Bring the data you already have. Churnity will show where the customer story conflicts and what your team should investigate next.
14-day free trial. No credit card required.